Frequently Asked Questions
- Q: I try to connect my host database, but I got a error message: Host 'xxx' is not allowed to connect to this MySQL server. What do you suggest I do?
A: Most of hosting companies allow direct connections to MySQL database. However in most cases you have to go to your control panel and add your home/office computer IP address or domain name to Access List - list of IP addresses allowed to access MySQL from outside. This option can be found under MySQL settings.
By the way, click here you can get your computer IP address, please copy and add it to Access List.
- Q: How can I get more free templates and use them?
A: Please visit our website looking for new free templates, We add new template all along. When you found a favourite template, Download and simple uncompress it to catalog2pdf\template directory. After you restart program, The new template will be appeared. In the future, we will add automatic download function for getting templates.
- Q: Can I get update version free? How can I do?
A: Yes, Once you buyed this product, You will always get update version free and simply. In the "Tools" menu, By click "Check for updates", you can get new product information and install it.
- Q: If I found a bug of this product, How can I do?
A: We welcome all the messages about product bugs and advices. In the "Tools" menu, By click "Report bugs", you can submit your found bugs and advices.
- Q: I don't understand database server settings, Can I get some help?
A: Yes, If you don't finish the database server settings, Please contact with us by email. We will service you in pleasure.